User Journey Overview
User Journey focuses on restoring "real user experience scenarios" as its core, recording users' actual experience through "session path" capabilities, and tracking abnormal events triggered during user interactions. Through "video playback" capabilities, it visualizes "session paths"; through "user analysis" capabilities, it analyzes all experience issues from a single user perspective, helping enterprises break down departmental boundaries between business and development, improve existing customer service processing efficiency and difficulty in problem localization, making User Journey functionality a powerful assistant for customer service localization.
Feature Modules
- Session Analysis - Record and analyze user session paths
- User Analysis - Single user perspective experience problem analysis
- Session Settings - Session-related configuration management