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IP Address Resolution Description

This document aims to explain the IP address resolution service provided by Tingyun RUM (Real User Monitoring) and address common concerns regarding IP address usage and privacy protection.

I. Service Overview​

1. Data Source and Resolution​

Tingyun RUM collects public network IP addresses from user devices during the use of applications. These IP addresses are resolved to obtain approximate geographic location information, including country, province, city, and Internet Service Provider (ISP).

The resolution of IP addresses is based on IP address databases, which are regularly updated to ensure the accuracy of geographic location information. However, due to the dynamic nature of IP address assignments and the limitations of IP address databases, there may be some deviations in the resolution results.

2. Purpose of Geographic Location Resolution​

The geographic location information obtained through IP address resolution is primarily used for the following purposes:

  • Performance Analysis by Region: Analyzing application performance metrics across different regions to identify regional performance issues.
  • Network Quality Monitoring: Monitoring network quality by region and ISP to help identify network-related issues.
  • User Experience Optimization: Providing insights into user experience across different regions to help optimize application performance for specific regions.

3. Accuracy and Deviation​

IP address resolution may have certain limitations in accuracy:

  • Dynamic IP Allocation: ISPs may dynamically allocate IP addresses, which can lead to changes in the mapping between IP addresses and geographic locations.
  • Database Update Frequency: The accuracy of resolution results depends on the update frequency of the IP address database.
  • Network Proxy and VPN: When users use network proxies or VPNs, the resolved geographic location may differ from the user's actual location.

Tingyun RUM strictly complies with relevant laws and regulations regarding personal information protection. The collection and processing of IP addresses adhere to the principles of legality, legitimacy, and necessity.

2. Privacy Protection Measures​

To protect user privacy, Tingyun RUM has implemented the following measures:

  • Data Minimization: Only collecting necessary IP address information for the purpose of application performance analysis.
  • Data Security: Implementing strict data security measures to prevent unauthorized access, disclosure, use, modification, or destruction of IP address information.
  • Data Retention: Retaining IP address information only for the necessary period required for performance analysis purposes.

3. Data Minimization Principle​

Tingyun RUM adheres to the data minimization principle by:

  • Only collecting IP addresses necessary for application performance analysis.
  • Not combining IP address information with other personal information that could directly identify individuals.
  • Providing geographic location information at a general level (country, province, city) rather than precise locations.

III. Frequently Asked Questions​

1. Why is the region information displayed as "Unknown"?​

The region information may be displayed as "Unknown" in the following situations:

  • The IP address is not included in the current IP address database.
  • The IP address belongs to a private network or internal network.
  • The IP address resolution service is temporarily unavailable.

2. Is a public network IP address personal identity information?​

A public network IP address alone is generally not considered personal identity information as it cannot directly identify a specific individual. However, in certain contexts, when combined with other information, it may be considered personal information. Tingyun RUM treats IP addresses with appropriate privacy protection measures in accordance with relevant laws and regulations.

3. What are the restrictions on the use of public network IP addresses?​

Tingyun RUM restricts the use of public network IP addresses as follows:

  • IP addresses are only used for application performance analysis purposes.
  • IP addresses are not shared with third parties unless required by law.
  • IP addresses are not used for user profiling or targeted advertising.
  • IP addresses are not stored longer than necessary for performance analysis purposes.

If you have any further questions regarding IP address resolution or privacy protection, please contact our customer service at 400-898-9580.