Problem

Feature Overview

The platform AI algorithm engine monitors alert events in real time and aggregates alerts with the same root cause within an effective observation window to form Problems. Problems provide in-depth root cause analysis and impact analysis both horizontally and vertically.

Concepts

Problems have the following three statuses:

• Open: Once a Problem is created, it enters the "Open" status. As long as one entity is still in an abnormal state, the problem will remain in the "Open" status.

• Resolved: When all affected entities return to normal (abnormal metrics disappear) and all events are recovered, the problem status changes to "Resolved".

• Closed: When a problem is in "Resolved" status and no new events are aggregated within the observation window period (default 30 minutes), the problem status will be set to "Closed", indicating that the problem has been truly resolved.

Use Cases

After alert events occur in the system, Problems are used for issue identification, location, and analysis, helping you quickly resolve problems.

Configuration Approach

1. Configure alerts. In Alert Configuration, select "AI Smart Algorithm" as the detection method, which will generate Problems from alert events.
2. Configure notification strategies for Problems.

Configuration Guide

For alert rule configuration of Problems, see "Alert > Alert Configuration".

For notification strategy configuration of Problems, see "Alert > Notification Configuration".

Problem List

Area	Item	Description
Left search bar	Status	Open, Resolved, Closed
	Type	Availability, Error, Slow, Resource, Custom Event
	Impact Level	User Experience, Application, Process, Pod, Host, Hardware, Deployment Environment
Chart statistics	Open Count	Number of problems with the status Open within the current query window
	Resolved Count	Number of problems with the status Resolved within the current query window
	Closed Count	Number of problems with the status Closed within the current query window
	Bar Chart	Bar trend chart showing status statistics
List	Problem Description	Brief description of the problem
	Type	Availability, Error, Slow, Resource, Custom Event
	Status	Open, Resolved, Closed
	Root Cause	Root cause entity
	Affected Entities	All alert entities
	Affected Entity Count	Number of all alert entities
	Created Time	Time when the problem occurred
	ID	Unique identifier of the problem

Problem Details

Area	Item	Description
Problem Attributes	Status	Describes the current status of the problem
	Problem ID	Unique identifier of the problem
	Type	Type of the problem
	Detection Time	Problem occurrence time and problem duration
Statistics	Related Entities	Composed of alert entities and automatically detected anomaly entities
	Event Count	Number of events generated by alerts
Problem Path	Root Cause Propagation Path	Request-level topology diagram describing how the root cause propagates
Related Entities	Entity Name	Name of the entity object
	Entity Type	Type of the entity, such as Host, Application, System
	Root Cause	Root cause entity
	Event Count	Number of alerts generated by the entity
Events	Event Description	Description of the alert event
	Event Metric Trend Chart	Metric trend chart of the alert event
	Event Metadata	Properties of the alert event